Privacy Policy

1. Information We Collect

Information You Provide

We may collect: name, email address, phone number, billing information, shipping information, uploaded files, messages and support requests, reviews and ratings, and manufacturing preferences.

Information Collected Automatically

We may automatically collect: IP address, device identifiers, browser type, operating system, referring URLs, usage data, log files, and cookie identifiers.

Payment Information

Payments are processed through third-party providers such as Stripe. EX3D does not store full payment card information.

Approximate Location

We may infer approximate geographic location from IP address for routing, fraud prevention, and service availability.

2. How We Use Information

We use information to: operate the Services, process transactions, route manufacturing jobs, provide customer support, detect fraud and abuse, enforce policies, improve platform performance, communicate with users, analyze platform usage, and comply with legal obligations.

We may use operational data to improve internal systems, moderation tools, pricing systems, routing systems, and manufacturing workflows. We do not sell personal information.

3. How We Share Information

Service Providers

We share information with service providers supporting hosting, payments, security, analytics, email delivery, and cloud infrastructure.

Makers & Designers

We may share limited information necessary to fulfill orders, process royalties, resolve disputes, and prevent fraud.

Legal Compliance

We may disclose information when required by law, court order, government request, safety concerns, fraud investigations, or enforcement actions.

Business Transfers

Information may transfer during mergers, acquisitions, asset sales, or reorganizations.

4. Cookies & Tracking

We use cookies and similar technologies for authentication, security, preferences, analytics, and platform functionality. You may disable cookies through browser settings, though portions of the Services may stop functioning properly.

5. Data Retention

We retain information only as long as reasonably necessary. Typical retention periods:

• Account information: while active plus reasonable archival periods
• Transaction records: up to 7 years
• Uploaded files: based on operational needs and agreements
• Logs and analytics: according to security and operational requirements

We may retain information longer when legally required.

6. Security

We implement reasonable administrative, technical, and organizational safeguards including encryption, access controls, logging systems, vendor security reviews, and role-based permissions. However, no system is completely secure. You use the Services at your own risk.

7. User Rights

Depending on applicable law, you may request access to, correction of, deletion of, or export of your personal information. Requests may be submitted to:

We may verify identity before processing requests.

8. Children's Privacy

The Services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. International Users

Information may be processed and stored in the United States. By using the Services, you consent to such transfers.

10. Changes to this Policy

We may update this Policy periodically. Material changes may be communicated through email, site notices, and account notifications. Continued use of the Services constitutes acceptance of updated policies.