Your all-in-one marketplace to discover unique 3D printed creations, connect with talented makers, and bring your designs to life.

Frequently Asked Questions

Find answers to common questions about EX3D Prints

Getting Help & Support

Product Listings & Images

Print Quality & Maker Standards

Colors & Multicolor Prints

Orders & Delivery

Refunds & Order Issues

Pricing & Revenue

Account Management

For Makers

For Designers

Being a Designer & Maker

General 3D Print Questions

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Frequently Asked Questions

Getting Help & Support

Where can I find the terms of service?

How can I contact someone if I can't find the help I need here in the FAQs?

Where can I report abusive content?

Product Listings & Images

Who provides the images for product listings?

Will the printed product look exactly like the listing images?

Print Quality & Maker Standards

How does EX3D Prints ensure consistent print quality?

Are makers required to follow specific print settings?

Colors & Multicolor Prints

How do color selections work?

What happens if a customer chooses a color that removes visible details?

Will color examples be shown for all options?

Are makers required to use the same filament brand?

Orders & Delivery

Where are the prints produced?

How long will it take for my print to arrive?

How will I be alerted of changes in expected arrival date?

My prints arrived damaged. How do I get a refund?

Refunds & Order Issues

How are refunds handled?

Who pays for refunds caused by poor print quality?

Pricing & Revenue

Do designers set the price of their products?

How is revenue from each order split?

Are makers profitable at the current split?

Account Management

How can I change my account details?

For Makers

When do I get paid?

How do I download a design?

I'm having issues with this order. What can I do?

I'm having issues with my download. What can I do?

For Designers

How do I sign up as a designer?

What types of products can I sell?

Do I need special software or file formats?

How much does it cost to upload my designs?

What is "boosting" a listing?

How are designers paid?

Do I need to own the rights to my designs?

What happens if there is a copyright dispute?

What if a customer requests a refund?

How do I maximize sales?

Are there incentives for popular models?

Being a Designer & Maker

Can someone be both a designer and a maker?

General 3D Print Questions

How are the products made?

What kind of services do you offer?

What materials do you offer?

Do you do 3D scanning?

How can I upload a 3D Print design?

What type of file format is needed?

Do the files come pre-split?

Design licensing? How are designs protected?

How can I add tags and descriptions to my design?

How do I take my design off the website?

Still need help?